FAQ

and Reviews

FAQ

What is an escape room?

An escape room is a game in which you’ll have a limited amount of time to solve a mystery or otherwise “escape” from the area. To do so, you’ll search for hidden objects, discover secret doors, solve riddles—the possibilities are nearly limitless!

Escape rooms are primarily a mental activity, although some may incorporate physical challenges. Each room or game has a unique theme and story. You’ll be given some basic information about your objective, which will vary depending on the game you choose. After that, it’s up to you to figure out how to win the game! Don’t worry about getting stuck—the games are designed to be intuitive and you can always ask for a hint if you need one.

Will I actually be locked inside?

No. Most of the game doors are unlocked. The few that are locked have emergency exit buttons. In either case, you’re free to leave the game area at any time.

Will we be matched up with strangers?
No, all games are private.
How difficult are your games?

Our team at Cluemaster has collectively played more than 600 escape rooms. Based on that experience, we think that our rooms are somewhat more challenging than average, and our customers generally agree. All of our games have adjustable difficulty, described this way:

Normal: Designed for adults who are new to escape games, and for kids/teens. This is the best fit for about 70% of our customers.
Advanced: Recommended for older teens and adults who have successfully completed about 10+ escape rooms, or who regularly do challenging mental activities.
Expert: Not for the faint of heart! This is our most diabolical (but still fair) challenge for escape room experts.

Do you have a party room?

We’d love to offer one, but unfortunately, we don’t have enough space in our current location.

Do you accept walk-ins?

As much as we’d love to accept walk-ins, logistical concerns prevent it. Our Gamemasters are almost always running a game for another group or cleaning and resetting a room so that we stay on schedule. Our website does not permit same-day bookings with less than 2 hours notice, but we may have availability—please call 480-209-8645 to inquire.

When should we arrive?

You must arrive at or before the start time listed in your confirmation email. We need this time to brief you on how the game works and to confirm that everyone in your group has signed the required waiver. If you are late, your game may be shortened, or you may be turned away and/or charged a cancellation fee—a single late game delays every group after yours.

Can I change the number of players on my reservation?

Yes, and there’s (usually) no need to call us. As long as your group is still within the minimum and maximum player count for your particular game, we’ll adjust your reservation at check-in, and you won’t be charged for players who couldn’t make it. Please be aware, though, that the per-person price may change if your group size changes.

If you’ve booked multiple rooms and need to cancel some or all of them, you must do so at least 24 hours before your game time to avoid the cancellation fee of $100 per room.

Please give us a call at 480-209-8645 if you need to book a game for 9 or more players.

Why are 2-player games so expensive on Saturdays?

We are a family-owned business and more than half of our total revenue comes from Saturday bookings. Please understand that we must implement a Saturday minimum in order to keep our employees paid and the doors open.

If there are only two players in your group, we encourage you to join us on any other day of the week for much lower ticket prices.

What is your refund/cancellation policy?

You may cancel a reservation by clicking on the cancellation link in your confirmation email or by calling 480-209-8645. As long as you cancel at least 24 hours before your game time, you will not be charged. No-shows and cancellations made less than 24 hours prior to game start time are subject to a $100 cancellation fee per room (e.g., groups that book two different rooms and cancel both will be charged $200).

If your plans change less than 24 hours before game time, we’ll happily reschedule your game one time at no charge as long as you give us a heads up before your game is scheduled to start. When the rescheduling request is received, the card on file will be charged $100 or the full price of the booking, whichever is less. This amount will be applied as a credit when you check in for your rescheduled game.

Gift cards are refundable only within 7 days of purchase.

How do I pay?

We accept debit/credit cards, PayPal (for gift cards only), Cash App, Venmo, and cash. All bookings must be secured with a credit or debit card. We will not charge your card until you check in for your game, at which time you may pay another way if you prefer. For no-shows and for games cancelled less than 24 hours prior to game time, cards on file will be automatically charged a $100 cancellation fee per booked room.

Do kids/teens need a chaperone?

Players under 18 must be supervised by at least one person 18 or older. Chaperones aren’t required to play (although they’re welcome to!), they just need to be in the building throughout the game for insurance purposes.

Our Game Masters reserve the right to require the adult chaperone(s) to enter the game room to supervise children as needed. In such cases, the chaperone is not required to purchase a ticket.

Do I have to pay for my kids if they're very young?

Children under 6 years old are free of charge—don’t include them if you’re booking online. Tickets for children 6 and older cost the same as an adult ticket.

Can you accommodate birthday parties, corporate events, and other large groups?

Yes! Each of our games can accommodate up to 10 players, although we suggest a maximum of 8. For groups larger than 8, we’re happy to arrange simultaneous or back-to-back games—and to provide discounted pricing! Please give us a call at 480-209-8645 to make a reservation for groups of 9 or more.

Will we get to meet Cluemaster Max?

Maybe! Max is a real dog and he spends some of his time at Cluemaster, offering moral support as needed. He doesn’t keep a regular schedule, but if you really, really want to see him, let us know ahead of time. Max is often busy saving the world, so we can’t guarantee he’ll be available for your game, but we’ll try our best!

Reviews

Jayden Cone
Jayden Cone
14:25 28 Jan 23
We took our 4 kids with us and they had a blast! Thanks for making it special for their first time !
Alena Leos
Alena Leos
04:06 26 Jan 23
Family had a great time! Can’t wait to come back.
Chris Petersen
Chris Petersen
02:04 16 Jan 23
Fun escape room. Has unique puzzles and I want to go back and try a harder difficulty room!
Uale Taotafa
Uale Taotafa
14:35 13 Jan 23
Loved the experience. Helpful staff and great escape room
Abigail Knutson
Abigail Knutson
02:28 09 Jan 23
I came with a larger group (17 people) and we had so much fun! We were split up in two teams. My team did the Search and Rescue. Our Cluemaster was great! Even gave us some free help when we needed it, without prompt. My team won and they even had other games (like Tic Tac Toe and Connect 4) to play while we waited for the other group. I definitely recommend this place!
Blake Driggs
Blake Driggs
02:21 08 Jan 23
Charlene Thiessen
Charlene Thiessen
17:29 06 Jan 23
My first time in an escape room and it was fun. I really enjoyed working with my grandson to find the clues/ We managed to find the medallion with 24 second remaining. What a wonderful experience. I'd do it again.
nelson guzzo
nelson guzzo
17:48 01 Jan 23
Cluemaster was awesome! The room was very well put together and our host Keith was great. The puzzles were challenging and the effects as you moved through the room were pretty cool. We did this for New Year's Eve as a way to close out the year. We have experience in Escape Rooms and this was one of the better ones we have done. Will definitely be back in 2023.
Jenet Knight
Jenet Knight
15:58 01 Jan 23
New Year’s Eve 2022 was my first time ever to an Escape Room. What a fun experience we had as we worked together to escape Alcatraz! Keith was a great host and we will definitely come back again. As a matter of fact, we bought gift cards before we left so we will for sure be back!
Kevin Ho
Kevin Ho
15:12 01 Jan 23
Took my family of 8 here for some NYE bonding. Despite being a very modest looking place, this is a great Escape Room experience. Staff was professional, process was easy and quick, lockers available. We did The Witching Hour experience and it was a blast! Definitely recommended.
Dallin Heward
Dallin Heward
02:34 01 Jan 23
FANTASTIC!!! Loved the Witching Hour and the spooks it gave us. Barely made it out with the advanced version haha But it was a good time!
John Fitch
John Fitch
18:31 31 Dec 22
This was a great experience. 3 of of us did the advanced space rescue even though it was our first escape room. We did NOT beat the room but it was SO MUCH FUN. We will be back to try another room.
Tyler McGhehey
Tyler McGhehey
00:55 31 Dec 22
Very fun and great for the family. Great staff and very helpful.
JJ Fullmer
JJ Fullmer
06:06 30 Dec 22
My wife and I love escape rooms. We've seen good ones, bad ones, and great ones. This is a great one! We went for our anniversary and they were very reasonable and accomodating when we had to reschedule. The puzzles were challenging without being over the top or impossible and they had some creative twists and turns we hadn't seen before with their use of props. I was also a fan of the fact that they have difficulty levels for each room so we could go back and do the same room with more of a challenge one day. Highly recommended for beginners or frequent escapees alike
Bill Jones
Bill Jones
16:25 29 Dec 22
There were 6 of us trying to Escape Alcatraz! Talk about a blast. It was so much fun and challenging. Great job! Would definitely do this again!
Heather Rudnick
Heather Rudnick
04:22 19 Dec 22
Christina Holmes
Christina Holmes
07:27 18 Dec 22
So much fun! Thank you
John King
John King
00:58 17 Dec 22
Extremely fun escape rooms, brought my employees for some team building and everyone had a blast
Jeffrey Kenyon
Jeffrey Kenyon
05:25 04 Dec 22
Great staff! They really made this a wonderful experience. The rooms were also very immersive andwith mechanics that I didn't expect!
Rebecca Seminara
Rebecca Seminara
04:05 21 Nov 22
Great experience.
Jessica Chamberlain
Jessica Chamberlain
14:21 19 Nov 22
Took my daughter & her friends for her 11th birthday, it was challenging for them, but they (we) made it through with a little bit of help from mom/dad & clues from the GameMaster.
Very friendly, great room and fun experience.
Micah Makins
Micah Makins
08:37 12 Nov 22
Great place and very fun. We will be visiting again.
Sheena Smith
Sheena Smith
19:00 10 Nov 22
joely oneal
joely oneal
23:26 07 Nov 22
Took my 14 & 17 year old boys and we had a lot of fun trying to escape the prison cell we were locked up in. It was quite challenging but our host helped us out and was very friendly throughout…not judging our lack of abilities to figure some puzzles out 😆
Lee Guy
Lee Guy
20:23 07 Nov 22
5 of us went here and we did the jail. It made you think and all of us had a blast. Make sure you work together
Cody Crance
Cody Crance
18:58 06 Nov 22
Really fun experience and the staff was very polite and accommodating we definitely plan on going back.
Keely Williams
Keely Williams
08:06 06 Nov 22
AMAZING!!! Game master was awesome, he even let us see some hilarious video footage from our time in the room!! Landon was the cherry on top haha;) iykyk
Ana Cuesta
Ana Cuesta
01:54 04 Nov 22
Loved it!!! Went with my 7 year old for my birthday and it was so much fun! Just the two of us trying to escape prison!
Admin Desk
Admin Desk
14:15 01 Nov 22
This was an awesome experience for 4 adults and a 10 year old!!! We were not very experienced at escape rooms, and this provided just the right level of challenge and success. Highly recommended!
Tricia Toy
Tricia Toy
01:28 31 Oct 22
Paul Rodriguez
Paul Rodriguez
15:15 30 Oct 22
My daughter's birthday party was great. All the kids had a blast and loved the escape room. Definitely would recommend it and we will be going to Cluemaster again for sure.
Justin Lowry
Justin Lowry
17:43 25 Oct 22
Very awesome experience. Was our first time doing an escape room and definitely got us hooked. Very friendly and helpful staff. Would highly recommend!
Joey Halek
Joey Halek
13:45 25 Oct 22
This place was great! First time we ever went to an escape room that had different difficulties for the same room. Very well done and fun for the whole family
Laurie McBride
Laurie McBride
19:25 23 Oct 22
Staff and the escape room experience was great! We will go back. 5
Haylee West
Haylee West
19:12 23 Oct 22
We took a group of 15 people (mix of adults and teenagers) and split up into two different rooms. One group did the Witching Hour while the other did Cell Block. We made a competition out of it to see who could get out the fastest and everyone loved it. It was so fun and both groups could not stop talking about it afterwards. I would definitely recommend Cluemaster Escape Rooms for anyone looking for a fun activity to do with friends, family, or colleagues.
Andrew Wildermuth
Andrew Wildermuth
06:27 22 Oct 22
I’ve come here and done 2/3 rooms and i will be returning to do the last one! such a great escape room!
Angela Mercado
Angela Mercado
00:40 22 Oct 22
The owner Tim and the manager Alyssa provided me excellent customer service, and helped me proposed to my now fiancé. The room we did was was awesome! it was very well put together, the best escape room we have every done. Thank you for helping me with my proposal!
Katie Barnett
Katie Barnett
01:12 21 Oct 22
Such a fun experience! I enjoyed the prison break theme and trying to figure out all the clues. Everyone was super nice and helpful.
Courtney Salazar
Courtney Salazar
04:54 18 Oct 22
This is such a great place! The owner reached out and answered some questions I had in great detail and was super helpful. The game host was so patient with our group of all kids for my daughters 7th birthday! He really was a trooper and I never felt rushed or unwelcome!! The game was geared towards kids but still a good bit of a challenge. We all had a great time and my kids are already begging me to go and do the other rooms here! This is definitely a great escape room for beginners as it has really detailed instructions and clues! Overall, great experience all around!!
Tazusa Sakura
Tazusa Sakura
23:44 16 Oct 22
We chose cluemaster escape room for a team building activity. All 8 of us thoroughly enjoyed our time here and we got to know each other better. We did the cell block room and had a great time. Definitely recommend this place..
Marie Ortiz
Marie Ortiz
14:14 16 Oct 22
Kathleen Barrett
Kathleen Barrett
01:17 16 Oct 22
An excellent experience!! Immersive room, welcoming and fun check-in staff and game master! Thanks for showing our family in town for the weekend a great time!!
Leslie Franklin
Leslie Franklin
16:01 10 Oct 22
We had such a good time! Our clue-master was very friendly and really helpful. While we didn’t ask for hint, he gave us a few clues when we were really stuck and we couldn’t have made it out otherwise. 😂🙈We had a group of 6: 2 adults, 2 teens, 2 elementary aged kids. Everyone had a blast! The clues were extremely well thought out and more challenging that we expected. We appreciated how all the little details fit together to make for a very complex and fun escape experience!Highly recommend this place!!
Bea Wiltbank
Bea Wiltbank
15:38 07 Oct 22
Very friendly and professional stuff! We loved our time there!
Taragh Mulvihill
Taragh Mulvihill
01:57 05 Oct 22
Took a group of younger kiddos (6-9) to do the search and rescue! It was a blast!
Craig W. Jr
Craig W. Jr
19:50 04 Oct 22
Great staff !!! We had a blast doing a room here. We look forward to many more to come. We just moved here from Virginia. But we vacation and do escape rooms everywhere. This doesn’t mean we are good at it. But we have fun as a family. My wife and kids love escape rooms and this place was close and good. We will return.!!!!!!!!!!!!!!!!!!!!!!! Thank you!!!!!!!!!!!!!!!!!!!!!!
Aleiyah Barker
Aleiyah Barker
19:47 02 Oct 22
Great escape room!! Created a fantastic time with family and friends!! Best escape room I have been to in the valley!!
Connor Staehs
Connor Staehs
13:30 01 Oct 22
Kristin Hansen
Kristin Hansen
06:50 01 Oct 22
We had a great experience for my teens birthday. We went here with a group of friends and then back home for cake and ice cream. It was just a ary enough for a group of 14-15 year olds. And they solved it with 5 minutes to spare!Easy to reserve space and clear in how it all works! It was great! They are very happy!
Selena Lara
Selena Lara
16:20 27 Sep 22
Such a fun and great experience! Make sure when you schedule you ask for Max (the dog) to be there! We didn't know until after and sadly could not meet him but we will be back to enjoy another room and meet him! Staff was outstanding and very kind.
Sammie Ortiz
Sammie Ortiz
15:39 25 Sep 22
So much fun! We can’t wait to try out the other rooms.
Refiloe Sibiya
Refiloe Sibiya
20:36 24 Sep 22
It was my first time doing an escape room and I can’t wait to explore more of their rooms. Absolutely loved it. Extremely friendly staff. I would definitely go back
Kimberly Haarklau
Kimberly Haarklau
18:46 22 Sep 22
Loved our experience and the staff was amazing! Hope to be back!
Nancy Walsh
Nancy Walsh
19:38 19 Sep 22
We had a fun time. Was age appropriate for my 7 year old grandson and we had available help when needed. It was a lot of fun. We finished with a little time left on the clock.
Kayla Ryniker
Kayla Ryniker
18:54 11 Sep 22
mrsbethany
mrsbethany
14:18 10 Sep 22
My husband I and decided to try our first escape room for a date. From start to finish, it was fun, exciting and hilarious! Thankfully, the master gave us quite a few clues when we got stuck so we actually made it out. We cannot wait to go back.
Kat Lambrecht
Kat Lambrecht
22:21 05 Sep 22
Had a great time!
Payal Pandit
Payal Pandit
03:42 05 Sep 22
Amazing experience! Was so much fun and had a great time. Will definitely try another game room sometime soon!
Glenna Veneberg
Glenna Veneberg
18:14 31 Aug 22
4 adults and our 8 yr old grandson. He loves doing the escape rooms so we've done a few! This was by far the best one we've done. We were in the "Star Wars" room and we appreciated the key cards instead of figuring out pad lock combinations! The clues were very understandable so kept us interested. Liked the more hands on while figuring things out. We got through it with 6 minutes to spare. Would love to come back in a few months to see how much we remember! Thanks for a fun time.Glenna Veneberg
Annette Nunamaker
Annette Nunamaker
03:44 30 Aug 22
Hubby and I did the Search and Rescue room. It was a really well done room with great decor and puzzles. We decided to try it on the Expert level as we have done many, many escape rooms but probably should have stuck with Advanced with just 2 people. Came close but no escape for us!
Ryan Veneberg
Ryan Veneberg
23:19 29 Aug 22
Lots of fun. Grandparents and grandkid and those in between all enjoyed the escape room!
Peter Van Der Maas
Peter Van Der Maas
22:36 29 Aug 22
This was sooo much fun! There were 4 of us and all of us want to play again. Something out of the ordinary you must give it a try you won’t be disappointed!
Douglas Veneberg
Douglas Veneberg
19:17 29 Aug 22
Star trek Valkrey was really cool and challenging as well. It's a good place to have family fun.
ariel martinez
ariel martinez
18:57 29 Aug 22
John Tokarz
John Tokarz
00:06 22 Aug 22
This was the third escape room we have done and definitely the best one. Everything worked, which is a problem some rooms have. We did the witching room and it was AWESOME! We'll exceeded our expectations. Staff did a great job, our group all could not believe the interaction. This is the place to go
Nicole Schneider
Nicole Schneider
16:02 16 Aug 22
Seriously, the best birthday ever for my 12 year old. We had a group of 10 kids in the search and rescue room and they had the time of their lives. The hosts were so great and made the experience awesome. They even let the kids visit with Max the dog afterwards! Can not recommend this place enough. 🙂
Tanya Gordon
Tanya Gordon
00:33 16 Aug 22
It was SOOOO FUN!
Imalay Vega
Imalay Vega
17:05 14 Aug 22
This was my first time doing an escape room and it was more than I expected ! The staff were super friendly and helpful. We did Cellblock and the room itself was decorated so well to give you the feel you were really trapped in there! It was challenging but also extremely fun! I highly recommend this escape room to everyone! I will be going back to try them all!
Riley Anderson
Riley Anderson
17:02 14 Aug 22
Great experience! My girlfriend and I did the Cell Block scenario, and we had a lot of fun. Max the dog was great company!
Kim Wall
Kim Wall
23:54 12 Aug 22
Perfect activity. The people running the show were very helpful and happy people. I've been to other escape rooms and this was by far the best.
Hailee Goodman
Hailee Goodman
23:45 12 Aug 22
I booked two escape rooms at Cluemaster for a company team building events and it was a HIT! The employees were kind, accommodating to our large group, and extremely patient. The escape rooms were epic and looked so real. Our employee's are still raving about this experience.
Garrett LeSueur
Garrett LeSueur
23:28 12 Aug 22
This place was the best!! We had a blast as company doing this, for sure coming back!
Sophia Peñate
Sophia Peñate
20:44 11 Aug 22
We had so much fun at Cluemaster Escape Rooms! On the easiest tier, it was the perfect amount of challenge for escape room newbies. We can't wait to come back and try another room.
D Kirk
D Kirk
22:24 09 Aug 22
Great escape room! Lots of fun and friendly staff
danielle martinez
danielle martinez
00:53 05 Aug 22
Such a great experience! We had a group with all ages and everyone had fun. Different levels of challenges. Unique things like science experiments.
My shift lead team from work completed Ms. Baker with 10 minutes to spare. It was creepy and a lot of fun.
Esmeralda Villegas
Esmeralda Villegas
12:31 04 Aug 22
Angela Fylak
Angela Fylak
14:13 03 Aug 22
So much fun! Unlike any other escape room!!!! Definitely recommend!
Tom Schumacher
Tom Schumacher
09:33 03 Aug 22
I took my grandson to Cluemaster Escape Rooms today and we both had a great time. The staff there was kind and very helpful to a couple of rookies. I definitely recommend this place and will be back.
Colin Penge
Colin Penge
04:28 01 Aug 22
Me and my girlfriend came for a 2-person game and it could not have been better! Attentive, enjoyable and full of fun and clues, found an undiscovered love for Escape Rooms, thank you Cluemaster and thank you Max! If you're thinking about going, do it.
Benjamin Bobich
Benjamin Bobich
05:22 25 Jul 22
We got out with 4 seconds left! Very challenging and creative. The jail activity is great for couples. Great host.
KC Carson
KC Carson
02:27 25 Jul 22
This was so fun! It was actually challenging, but we made it out with under 2 minutes to spare. They really make it feel real! I would recommend this place to everyone looking to for the best escape rooms. We will definitely be going back soon!
kylee kaminski
kylee kaminski
10:48 23 Jul 22
Cynthia Liu
Cynthia Liu
21:18 22 Jul 22
Cindy Burns
Cindy Burns
04:13 14 Jul 22
Lot’s of fun!
Steve Pena
Steve Pena
03:50 10 Jul 22
1st time doing this and we had a blast. Definitely worth it!
Christopher Kinne
Christopher Kinne
03:43 10 Jul 22
This was my first time doing an escape room and it was a lot of fun! Not spooky enough for me but for others in my group, they screamed! Pretty good puzzle. Definitely recommend advanced or expert for good puzzlers.
Jamie Garcia
Jamie Garcia
03:12 08 Jul 22
Such a great time with the advanced room. We survived Ms Bakers Class with 6 minutes to spare!
Chris Garcia
Chris Garcia
00:49 08 Jul 22
Maria Rossie
Maria Rossie
19:12 28 Jun 22
We had a great time at Cluemasters. The room we chose was fun but challenging. We can't wait to go again and try a different room.
Lesley Wicke
Lesley Wicke
04:05 27 Jun 22
First time attempting an escape room. If you're new to this, definitely do the "normal" level of challenge. The host was super friendly and fun! There was 4 of us and we had a blast.
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or call us at 480-209-8645 for more information.

Our escape rooms are a fantastic form of mind-bending entertainment for all ages! Whether you’re a local in search of something new and exciting or a traveler looking for challenging mysteries to solve, you’ll find plenty of adventure at Cluemaster.

Book Your Escape Game Now!

Contact

Hours

12PM–10PM Sun–Thurs
12PM–1130PM Fri-Sat
Closed Thanksgiving Day, Christmas Eve, and Christmas Day

Address

425 W Guadalupe Rd. #117
Gilbert, AZ 85233
(SW corner of Guadalupe & Neeley)