Reviews

and FAQ

Jon Hatch
Jon Hatch
16:49 17 Jan 22
This was a great escape room and so fun for our family! It was challenging and fun all at the same time. The staff was super helpful and made sure we understood everything. It was a great location for an evening of fun with our family.
Weston M.
Weston M.
16:40 16 Jan 22
Really fun escape room to go to. The staff was amazing and helpful. Will definitely be coming back to try the other rooms.
James Brechtel
James Brechtel
07:28 10 Jan 22
We had a great time! The puzzles were really well thought out and took a good amount of teamwork to accomplish. Everybody got to see their own strengths shine and we all had a blast! I hope to be back next time I'm in the area.
Sabrina
Sabrina
05:16 09 Jan 22
This was our first experience at an escape room and we had so much fun! Highly recommend!
Oksana Khavanskaya
Oksana Khavanskaya
19:23 08 Jan 22
My daughter loves escape rooms and we have done about 5 or 6 different ones. Every time we go to a different state, we try their escape rooms. We truly enjoyed the experience at Cluemaster Escape Rooms. We started our escape both being handcuffed - me with both hands and her with one. That was a first! Truly enjoyed having meaningful clues, as well as unlimited help if needed. We did escape from Alcatraz and had a lot of fun. Made us think, get creative and get out of our comfort zone. Thank you for a fun time!
Mary Kaminski
Mary Kaminski
19:10 03 Jan 22
Really enjoyed this challenge. Fun place, great people 🙂!
Andrew Hennings
Andrew Hennings
17:05 02 Jan 22
It was a great time for all of us. Challenging and fun!! Tim and Max were amazing and helpful. We highly recommend Cluemaster.
jeannie chen
jeannie chen
13:58 29 Dec 21
We did the Witching Hour room and it was GREAT! Staff was very friendly and we enjoyed it very much.
Rena Cummings
Rena Cummings
03:17 29 Dec 21
We had a great time in the Ms. Baker mystery room. This was our first escape room and will definitely do one again.
Football brian36
Football brian36
05:36 28 Dec 21
Kaylynn Towver
Kaylynn Towver
23:24 21 Dec 21
Brian Greenbush
Brian Greenbush
05:15 19 Dec 21
David Bruni
David Bruni
17:31 17 Dec 21
Went here with my Girlfriend yesterday and did the Witching hour maze which was a great experience for both of us. We both had a blast and will surely be around for the newest maze coming out in January, also Max the Corgi was super cute and a great host
Kelli Sandberg
Kelli Sandberg
17:28 15 Dec 21
We went here for our anniversary and had a great time! The staff were super nice and helpful and we loved the room and definitely got our money's worth
Audrey Argüello
Audrey Argüello
23:29 12 Dec 21
David Rothans
David Rothans
18:37 12 Dec 21
Honestly, this was the best escape room that I've ever been to. The staff was amazing and my group had a lot of fun.
Rolando Delgado
Rolando Delgado
17:54 12 Dec 21
GERARD BROKERHOF
GERARD BROKERHOF
06:02 12 Dec 21
Great experience. Really enjoyed the event
Avery Fleming
Avery Fleming
05:18 12 Dec 21
Best escape room I’ve ever done! We did the cell block room and it was awesome. Our game master, Scott, was great and gave us very helpful hints when needed.
Renee Whittenberger
Renee Whittenberger
04:18 09 Dec 21
My husband and I called last minute today because it was our anniversary, and they were able to get us in on such short notice. We really enjoyed the experience. The room we were in included clues that went beyond what I've experienced in any other escape room. We were actually stumped a couple times because we were like "oh wait, we can do that?!". Super fun. And the mascot, Max is the friendliest (and fluffiest) little guy. What more could you ask for?
Dawn Taylor
Dawn Taylor
15:25 05 Dec 21
Sara H
Sara H
13:56 05 Dec 21
Fred Dianda
Fred Dianda
16:55 04 Dec 21
We have done both Witching Hour and Cell Block on medium. Even though we didn’t escape we still had a blast and would do it again in a heartbeat.
Matthew Baragar
Matthew Baragar
02:05 01 Dec 21
Faith Ogrodowski
Faith Ogrodowski
00:43 23 Nov 21
Paul Silkey
Paul Silkey
22:08 15 Nov 21
Dacoda Ward
Dacoda Ward
05:16 11 Nov 21
Jonathan was awesome, room was so much fun (very difficult, but fun) Will definitely be back to try the other room!
Michelle M.
Michelle M.
02:32 10 Nov 21
A wonderful and unique spin on the escape experience. Tucked away in a little corner, we didn't know what to expect and were blown away at the creative concepts they came up with to keep us tantalized and engaged. We are waiting with bated breath for their next room.
Mikaela Young
Mikaela Young
04:30 28 Oct 21
My coworkers and I came here for a team building activity. We did the Alcatraz room at moderate difficulty. It was fun and challenging--we ended up needing a handful of clues. I'd love to go back when they finish their new "space room". Thanks for the fun, guys! I loved meeting your little furry mascot.
Alicia Phelps
Alicia Phelps
21:41 26 Oct 21
This was the perfect venue for my sisters 30th birthday! The staff was friendly. We liked the waiting area, the room, and experience. It was unforgettable! We are already planning to go back again soon.
Stephen Burch
Stephen Burch
06:38 26 Oct 21
This escape room was excellent! Jonathan is our new bestie, Robin was a huge help as our game master, and Max the corgi is even cuter in person. We came for my aunts birthday, and they did such a great job of making it a fun and inviting experience. The room was super unique and we can't wait to come back!
Olivia Garrett
Olivia Garrett
01:27 26 Oct 21
Very fun! So glad we went.
Alyssa North
Alyssa North
01:10 24 Oct 21
So much fun!! The story was great, the story was amazing. We will most definitely be back for the next room!! Absolutely loved it!
Lmejia1288
Lmejia1288
02:33 19 Oct 21
Came out for the "Cell Block" experience and we had a great time! I'm horrible at Escape Rooms but the rest of our team was ALMOST able to set us free. The host assisted us when we were stuck and once time was up he gave us a few more clues to show us what we missed. Great experience and will definitely come back!
angie marchionda
angie marchionda
00:52 19 Oct 21
Jonathan was awesome! He went out of his way to ensure we had a great experience and it was absolutely appreciated. Would definitely go back and refer to others.
Meriah Parker
Meriah Parker
02:10 17 Oct 21
Game 10/10Max also 10/10
Fabian Carcamo
Fabian Carcamo
19:35 12 Oct 21
jordan Arbenz
jordan Arbenz
04:02 12 Oct 21
Siddharth Mazumdar
Siddharth Mazumdar
03:43 12 Oct 21
Great fun as a group activity! Tim was extremely patient and nice with our not so sober lot and helped throughout.
Cheryl Bromund
Cheryl Bromund
00:07 12 Oct 21
My grandchildren an I had an awesome time at the Cluemaster Escape room. The proprietor was so so helpful and informing. It was an experience I will not forget and plan to go back again real soon.😊😊😊
Mike P
Mike P
20:06 04 Oct 21
Very fun evening for our family. Lots of flexibility with the game set up that made this enjoyable for our tweens and teen and us parents.
Scott Loss
Scott Loss
02:36 28 Sep 21
Melanie Loss
Melanie Loss
20:49 27 Sep 21
This was a great time for my parents' birthday celebration! The room we did was challenging and well-designed and the game masters were very accommodating and helpful. Definitely would recommend!
Heather Holmstead
Heather Holmstead
19:15 27 Sep 21
Johnathan was a fantastic guide through our escape from alcatraz experience. We had a blast!
Anna Williams
Anna Williams
23:51 26 Sep 21
Our group had a great time at Clue Master! We had a total of 8 in our group, so we split up into 2 groups of 4 and did the Witching Hour Room and the Cell Block Room. The hosts were really fun and engaging with the group and got us excited to get into the rooms and get started! We'll be back!
TJ Ruff
TJ Ruff
23:37 20 Sep 21
We've done quite a few of these between Utah, Idaho, and Arizona, and this was one of our favorite experiences. Largely, this is due to interesting plots and more unique puzzles. The ability to select a desired difficulty is a big plus, allowing you to adapt the experience to your audience. We're big fans, and we'd recommend Cluemaster to our friends!
Hannah Cooper
Hannah Cooper
01:52 20 Sep 21
Jonathan was amazing! Couldn't recommend more for a date night or family bonding experience.
Allison Hall
Allison Hall
00:44 14 Sep 21
This Escape Room is unique and like nothing I’ve experienced before with other escape rooms. We really enjoyed our time and wished we could have solved all the puzzles and completed our quest. Game master Jonathan was very helpful and gave us a really good explanation of everything we missed. So well-thought out and just clever! We will definitely be back to try the other rooms!
Tim Simmons
Tim Simmons
00:08 14 Sep 21
Our group of 4 did the Witching Hour room. It was very fun! We did the easy level, and thought we had finished with time to spare, but we made a mistake at the end it cost us the game! We thought we had saved the students, but we failed. Would definitely recommend. Will try their other room soon.
Anath Hall
Anath Hall
22:13 08 Sep 21
The experience was fun and the staff member helping us was delightful. We were challenged but not left floundering. Very fun!
Allie Smith
Allie Smith
19:18 06 Sep 21
My sisters and I did the witching hour room medium difficulty high scare level over the weekend. It was so much fun. It felt like we were truly in the story. There were so many surprises to keep us on our toes. This was by far the most realistic and thrilling escape experience I have had. We will definitely be coming back for more fun. #teampockets
Jessica Ford
Jessica Ford
23:16 05 Sep 21
We had so much fun! We liked the different types of puzzles. It was different than other escape rooms we have visited. Also the live actors made it more engaging with an element of surprise/spookiness. We also had free drinks after! We will be back!
Alyssa Piang
Alyssa Piang
16:45 30 Aug 21
I took my brothers to play The Cell Block for their first escape room. This was definitely the most immersive room I've played, and we all had so much fun! We escaped with 10 minutes to spare on the easiest level. We'll be back for The Witching Hour!
Ginny Alvarez
Ginny Alvarez
15:21 30 Aug 21
Book it!!! My family of 5 (with kids ages 12, 15 and 17) had the best time! We did The Witching Hour on the Easy level, and managed to make it out with 3 minutes to spare. We have did one other as a family a couple of years ago and this one was so much more fun! Not just solving clues to get keys, but really interactive in a different way. Jonathan was friendly and funny and next time we are in town we will definitely be back!
Deborah & Kimmi
Deborah & Kimmi
04:10 24 Aug 21
Had a great time. Our host Keith was fun and helpful, when ever we needed a clue and the rooms were still challenging. We did two room that night, the first was so fun we booked another immediately.
Michael Mullen
Michael Mullen
19:18 23 Aug 21
Great experience! We did the Witching Hour on medium difficulty with five people, youngest 11yo.Unique story and great surprises in the room! Staff is fantastic. We will definitely be back and looking forward to the new room!
Melanie Femmer
Melanie Femmer
18:01 23 Aug 21
Chris Myers
Chris Myers
05:21 21 Aug 21
Cool place to go. Had a wonderful time with my wife and girls. Ty
Monique Shifflette
Monique Shifflette
06:49 20 Aug 21
Mckenna Barkman
Mckenna Barkman
23:24 16 Aug 21
One of the best escape rooms I’ve been to! All of the staff was amazing! Definitely recommend the witching hour room. It was super creepy, but fun!
Andrew J Hayes
Andrew J Hayes
22:00 16 Aug 21
Had a great time with another new experience at this escape room. Great with 3 people at the medium level of difficulty (not sure how they dictate this). Very dark and difficult to see but super interesting and different. Would totally recommend!
Chance Parkinson
Chance Parkinson
19:26 16 Aug 21
Carl Hammersky
Carl Hammersky
04:01 15 Aug 21
Julie Delgado
Julie Delgado
14:19 11 Aug 21
Awesome escape rooms!! This place is a must! Our group loved all the puzzles that were at this location. We have one more room to finish but Witching Hour is one of my favorite rooms so far!!
Natasha Gail
Natasha Gail
15:09 09 Aug 21
This was our first time doing an escape room. We brought our kids, they loved it and can’t wait for the next challenge. I would recommend 10/10! Will be back for another challenge soon.
Michael Wenz
Michael Wenz
06:41 09 Aug 21
Short story. Schedule a room today!Long Story. Wife and I are newly addicted to Escape Rooms. It was her birthday this weekend and ‘crushed’ the Witching Hour. LOVED IT! L Then proceeded to complete the next two rooms the following day. Awesome experience all around. Witching hour was our favorite (awesome immersion) followed closely to the Warden’s room.
Ketch Claymore
Ketch Claymore
23:40 06 Aug 21
Christina Tanner
Christina Tanner
14:56 05 Aug 21
Friendly. Clean. Loved the puzzles. Hints weren't a problem and they didn't make us feel dumb haha. We'll be back for more 🙂
Janina H
Janina H
19:25 02 Aug 21
We did the Cell Block room and it was so much fun. We chose the easy level because we have only done a couple rooms in the past and needed a lot of clues but we escaped in time. They don’t rely on locks as much as the other rooms we have done which we really appreciate. The only thing I was disappointed about was not getting to meet Max the corgi, hopefully next time!
Matthew Ewer
Matthew Ewer
18:18 02 Aug 21
justin brown
justin brown
16:20 02 Aug 21
Annie Pittman
Annie Pittman
16:16 02 Aug 21
Me and my boyfriend are currently long distance but when we visit each other we always do an escape room. I found this one and realized it wasn't too far from me. When we left, I recommended it to my brother who later went with his son a couple days later. I loved how different it was, how helpful they were and that the clues weren't as cryptic and it seemed like it was solvable, even though we picked the hardest room. It was a fun time and my boyfriend said you can even customize it where we got to pick whether we wanted jump scares and the difficulty. So I'll definitely be back with him and I'll continue to recommend it. Also, the price was reasonable too. I wish we could have met Cluemaster Max but I understand he is a busy guy. I loved my experience here.
Mariah M
Mariah M
18:38 01 Aug 21
We did an escape room as part of our much needed girls day out. It was so much fun!! We had a blast!
Gabriel Romney
Gabriel Romney
01:45 27 Jul 21
It was awesome, especially the man in charge of the room made it fun
Justin Woods
Justin Woods
18:22 21 Jul 21
Great Experience!
Josh Larsen
Josh Larsen
02:39 21 Jul 21
We did the competitive room with 12 people guys vs. girls. It was a blast and I would definitely recommend to anyone!! Overall, a great experience!
Gregg Hollingsworth
Gregg Hollingsworth
02:12 21 Jul 21
Very nice, clean organized place with friendly staff. Our group had a blast with the witching hour, scary and complicated but we managed to escape! Would highly recommend
Presley Hibbard
Presley Hibbard
21:08 11 Jul 21
Amazing staff and super fun experience this is the best escape room business I’ve been to!
Tara B
Tara B
19:00 09 Jul 21
We did the two hour experience with our family of experienced escapers and we loved it. It was challenging but also had so much to solve that we felt like we accomplished a lot. We came back the next day to do the other room and it didn’t disappoint. We are looking forward to the opening of their newest room soon! We will definitely be back!
Brian Gama
Brian Gama
18:12 09 Jul 21
Fantastic escape rooms, very clever puzzles. The staff was super friendly and helpful, I'd recommend Cluemaster to anyone looking for an escape room experience.
michael engle
michael engle
18:08 09 Jul 21
Nicest people working here. Will definitely come back
Jodie Wilhelm
Jodie Wilhelm
02:03 09 Jul 21
Very fun place. The staff was super cool and the escape rooms were so fun!!!!
Danielle Ruiz
Danielle Ruiz
19:43 04 Jul 21
We had a great experience here. It was a lot of fun and the staff was very friendly. We’ll definitely be back for another room.
Elisa Catalani
Elisa Catalani
01:07 03 Jul 21
Our group of 5 did the jail escape room. It was set as easy but much harder than we thought it would be. We should've asked for help earlier but waited almost 30 minutes in.
MaryAnn Depka
MaryAnn Depka
22:56 02 Jul 21
My husband and I had a wonderful time at Cluemaster! We did the Shawshank experience, and it was so clever and fun. Jonathan was amazing and made sure we had the best experience. We are planning to go back soon to try their other rooms. I love how it was challenging but didn't feel like it was too impossible to accomplish.
Logan Strauss
Logan Strauss
19:31 02 Jul 21
Clue master escape rooms are hands down the best escape rooms in the Phoenix metro area! 10/10 recommend, friendly staff and fun time!
James O'Neil
James O'Neil
19:10 02 Jul 21
Very interesting and enjoyable. Hope to try it again soon.
Samantha Ostos
Samantha Ostos
18:18 02 Jul 21
Was my first time doing an escape room and it was really fun! I loved the place and the staff was really nice!
Sarah Ballard-Ramirez
Sarah Ballard-Ramirez
00:49 30 Jun 21
Robin was an awesome host. We did Shawshanked and it was so much fun. Lots of challenging puzzles that kept us thinking and really had to work together. Our family had a great time!
Alexandria Buck
Alexandria Buck
06:56 27 Jun 21
John was very happy for working close to midnight.He works Tuesday through Saturday if you wanna catch him.I would recommend for any type of team building.
Ryan Werlich
Ryan Werlich
17:22 25 Jun 21
Our group had a great night. The staff was very nice and accommodating for our 20+ group.
Nancy James
Nancy James
05:34 20 Jun 21
This was our first experience in an escape room. Took my 11 year old grandson, we had a blast even tho we had no idea what we were doing. Johnathan was a major big help. We will definitely be back. Thank You so much.
Kellie Hagewen
Kellie Hagewen
00:33 20 Jun 21
This was really a lot of fun. My 10yo son and I tried the Alcatraz themed room. It was way to hard for us, but we had a blast for the whole hour we were in there!
M P
M P
23:12 19 Jun 21
Absolutely love this place! Definitely recommend it! We did the Witching Hour, medium difficulty, with no scares. Not gonna lie, we were still pretty scared! We booked the last one for the night and half my team was running late, the game master was super flexible and let us start when the rest of the group arrived. Keeping her there way later than she should have been. We all had a great time, the game was a lot of fun although we definitely needed the clues to help us. This place was unlike any other I’ve been to and we’ll definitely be back!
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or call us at 480-209-8645 for more information.

FAQ

What is an escape room?

An escape room is a game in which you’ll have a limited amount of time to solve a mystery or otherwise “escape” from the area. To do so, you’ll search for hidden objects, discover secret doors, solve riddles—the possibilities are nearly limitless!

Escape rooms are primarily a mental activity, although some may incorporate physical challenges. Each room or game has a unique theme and story. You’ll be given some basic information about your objective, which will vary depending on the game you choose. After that, it’s up to you to figure out how to win the game! Don’t worry about getting stuck—the games are designed to be intuitive and you can always ask for a hint if you need one.

Will I actually be locked inside?

No. Most of the game doors are unlocked. The few that are locked have emergency exit buttons. In either case, you’re free to leave the game area at any time.

Will we be matched up with strangers?

No. All of our games are private, even before (and after) COVID.

How difficult are your games?

Our team at Cluemaster has collectively played more than 600 escape rooms. Based on that experience, we think that our rooms are somewhat more challenging than average, and our customers generally agree. All of our games have adjustable difficulty, described this way:

Easy: Designed for kids/teens 14 and under, and for adults who are new to escape games.
Medium: Recommended for older teens and adults who have some experience with escape games.
Hard: Not for the faint of heart! This is our most diabolical (but still fair) challenge for escape room experts.

Do you accept walk-ins?

As much as we’d love to accept walk-ins, logistical concerns prevent this. Our GameMasters are almost always running a game for another group or cleaning and resetting a room so that we stay on schedule. Our website does not permit same-day bookings with less than 2 hours’ notice, but we may have availability—please call 480-209-8645 to inquire.

When should we arrive?

Please arrive 15 minutes before your game begins. We need this time to brief you on how the game works, as well as to confirm that everyone in your group has signed the required waiver. If you are late, your group may be turned away—a single late game delays every group after yours.

Can I add or remove people from my reservation?

Yes, and there’s (usually) no need to call us. As long as you show up with 2–8 players, we’ll adjust your reservation at check-in, and you won’t be charged for players who aren’t present. Please give us a call at 480-209-8645 if you need to book a game for 9 or more players.

What is your refund/cancellation policy?

You may cancel a reservation by clicking on the cancellation link in your confirmation email or by calling 480-209-8645. As long as you cancel at least 24 hours before your game time, you will receive a full refund. No-shows and cancellations made less than 24 hours prior to game start time are subject to a $100 cancellation fee per room (e.g., groups that book two different rooms and cancel both will be charged $200).

If your plans change less than 24 hours before game time, just give us a call as soon as you can. We’ll happily reschedule your game one time at no charge as long as you give us a heads up before your game is scheduled to start.

How do I pay?

We accept debit/credit cards, PayPal (for gift cards only), Cash App (on site only) and cash. All bookings must be secured with a credit or debit card. We will not charge your card until you check in for your game, at which time you may pay with cash or a different card if you prefer. For no-shows and for games cancelled less than 24 hours prior to game time, cards on file will be automatically charged a $100 cancellation fee per booked room.

What is the minimum age to participate in an escape room?

There is no minimum age, although some children under 12 may have a hard time working through the puzzles. All of our games can be made easier for young children or escape room newbies—just select “Easy” difficulty when you confirm your reservation.

Players under 18 must be supervised by at least one person 18 or older. Chaperones aren’t required to play (although they’re welcome to!), they just need to be in the building throughout the game.

Do I have to pay for my kids if they're very young?

Children under 6 years old are free of charge—don’t include them if you’re booking online. Tickets for children 6 and older cost the same as an adult ticket.

Can you accommodate birthday parties, corporate events, and other large groups?

Yes! Each of our rooms can only accommodate 6–8 players at one time, but for groups larger than 8, we’re happy to arrange simultaneous or back-to-back games—and to provide discounted pricing! Please give us a call at 480-209-8645 to make a reservation for groups of 9 or more.

Will we get to meet Cluemaster Max?

Maybe! Max is a real dog and he spends some of his time at Cluemaster, offering moral support as needed. He doesn’t keep a regular schedule, but if you really, really want to see him, let us know ahead of time. Max is often busy saving the world, so unfortunately, we can’t guarantee he’ll be available for your game, but we’ll try our best!

What are the conditions of your money-back guarantee?

As our Google reviews show, it’s extremely rare for our customers to have a bad time at Cluemaster. If it does happen, please contact us via phone, text, or email, let us know what’s wrong, and give us a chance to make it right. If we can’t, we’ll give you a full refund.

In order to be eligible for a refund, you must contact us in good faith and give us an opportunity to address your concerns. Customers who post negative reviews on Google, Yelp, or other platforms without first speaking with a manager or owner are not eligible to claim the 100% satisfaction guarantee.

Gift cards are refundable only within 7 days of purchase.

Our escape rooms are a fantastic form of mind-bending entertainment for all ages! Whether you’re a local in search of something new and exciting or a traveler looking for challenging mysteries to solve, you’ll find plenty of adventure at Cluemaster.

Book Your Escape Game Now!

Contact

Hours

12PM–10PM Sun–Thurs
12PM–11PM Fri-Sat
Closed Thanksgiving Day, Christmas Eve, and Christmas Day

Address

425 W Guadalupe Rd. #117
Gilbert, AZ 85233
(SW corner of Guadalupe & Neeley)