No. Most of the game doors are unlocked. The few that are locked have emergency exit buttons. In either case, you’re free to leave the game area at any time.

To see what dates and times are available, please visit our booking page and click “Book Now” under the game you’d like to play. Because our availability changes unpredictably and in real time, we cannot give information about availability by text or email. The booking page is automated and always has up-to-date information.

No, all games are private.

Our team at Cluemaster has collectively played more than 600 escape rooms. Based on that experience, we think that our rooms are somewhat more challenging than average, and our customers generally agree. All of our games have adjustable difficulty, described this way:

Normal: Designed for adults who are new to escape games, and for kids/teens. This is the best fit for about 70% of our customers.
Advanced: Recommended for older teens and adults who have successfully completed about 10+ escape rooms, or who regularly do challenging mental activities.
Expert: Not for the faint of heart! This is our most diabolical (but still fair) challenge for escape room veterans.

I do! Hi, I’m Tim White, the owner. I’ve been designing games since 1996, and I’ve spent thousands of hours studying the science of game design. Many escape rooms buy entire game rooms pre-designed and pre-built in places like China or Russia—we don’t. Almost all of our props and puzzles are custom-built by hand, right here in Arizona, by me or my small team of local engineers and artists.

We’d love to offer a party room, but unfortunately, we don’t have enough space in our current location.

We don’t have a party package, but many customers choose to celebrate their birthdays with us by playing one of our custom-built escape games. We are less than a mile from downtown Gilbert, and there are many great restaurants there.

As much as we’d love to accept walk-ins, logistical concerns prevent it in most cases. Our Game Masters are usually running a game for another group or cleaning and resetting a room so that we stay on schedule. Our website doesn’t permit same-day bookings with less than 90 minutes/2 hours notice (depending on the game), but we may have availability—please call 480-442-3330 to inquire.

Please arrive at or before the start time listed in your confirmation email. We need this time to brief you on how the game works and to confirm that everyone in your group has signed the required waiver. If you are late, your game may be shortened, or you may be turned away and/or charged a cancellation fee.

Yes, and there’s (usually) no need to call us. As long as your group is still within the minimum and maximum player count for your particular game, we’ll adjust your reservation at check-in, and you won’t be charged for players who couldn’t make it. Please be aware, though, that the per-person price may change if your group size changes.

If you’ve booked multiple rooms and need to cancel some or all of them, you must do so at least 24 hours before your game time to avoid cancellation fees.

Please give us a call at 480-442-3330 if you need to book a game for 9 or more players.

A deposit of $75 per room must be paid to confirm a booking. (Each individual game reserved is a separate booking.) This amount will be applied to your booking as a credit when we collect the remaining balance after your game.

You may cancel a reservation by clicking on the cancellation link in your confirmation email or by calling 480-442-3330.

• Cancellation made at least 24 hours in advance: Deposit will be refunded in full
• Cancellation made less than 24 hours in advance: No refund
• No-show: No refund (Reservations are considered a no-show if no member of the party has arrived by 15 minutes after the reservation start time. At our sole discretion, we may choose to extend this window.)

If your plans change or you experience an emergency less than 24 hours before your game, be sure to call us at before your game time. In such cases, we’ll be happy to reschedule your game (one time) and apply the deposit you already paid to the new reservation.

Bookings that have already been rescheduled with less than 24 hours notice are no longer eligible for refund.

If you book multiple games and your group gets smaller within 24 hours of your game time, you can play all of the games you originally booked as long as you still have at least 4 players per room at the time of check-in. For example:

• A group of 9 books 2 game rooms, but only 7 players show up. One of the rooms will be canceled and one $75 deposit will be retained because there are fewer than 4 players per room.
• A group of 12 books 2 rooms, but only 9 players show up. No cancellation fee applies because there are still 4 or more players per room.
• A group of 16 books 3 rooms, but only 6 players show up. Two rooms will be canceled and two of the $75 deposits ($150) will be retained because there are not enough players to fill all 3 rooms with at least 4 players each.

Gift cards are refundable only within 7 days of purchase. Unopened retail games (excluding shrink wrap) are returnable within 14 days of purchase. Other merchandise with significant manufacturer defects is returnable within 14 days.

We accept debit/credit cards, PayPal (for gift cards only), Cash App, Venmo, and cash. All bookings must be secured with a deposit of $75 per room. Deposits must be paid with a credit or debit card.

Players under 18 must be supervised by at least one person 18 or older. There are absolutely no exceptions to this policy. Chaperones aren’t required to play but must, at minimum, be in the building throughout the game for insurance purposes.

If minors arrive without at least one adult chaperone, we must cancel the game. No refunds or credits will be offered in such cases.

Our Game Masters reserve the right to require the adult chaperone(s) to enter the game room to supervise children as needed. In such cases, the chaperone is not required to purchase a ticket.

Children under 6 years old are free of charge; don’t include them if you’re booking online. Tickets for children 6 and older cost the same as an adult ticket.

Yes! Our only requirement is that you cannot monetize or attempt to monetize images or recordings of our games. For example, we do not allow people who have monetized YouTube channels to post videos of our games on those channels. However, you’re welcome to take photos or record videos for personal use or for sharing with friends and family.

Yes! Our total facility capacity is 38 players per 90-minute game block. We’re happy to arrange simultaneous or back-to-back games for large groups—and to provide discounted pricing! Please give us a call at 480-442-3330 to make a reservation for multiple games or for groups of 9 or more.